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When you have your Incident Number, you can return to the Online Assisted Support site at a later time to view the results, or you can ask to be notified by e-mail when an answer has been posted. In this exercise, you will walk through the process of creating an Online Assisted Support Incident report. There are no practice files for this exercise, but you need an active Internet connection and a Passport account to complete it. Follow these steps: 1. 2. 3. 4. Log on to Windows, if you have not already done so. On the Start menu, click Help and Support. On the toolbar, click the Support button. On the Support menu, click Get help from Microsoft. Windows XP checks your Internet connection and then connects you to the Microsoft Product Support Services Web site, which opens within the Help and Support Center. 5. Enter your Passport sign-in name and password, and click Sign In. Tip If you have set up your computer to sign you in to Passport automatically, you will bypass the sign-in screen. 6. The first time you access Online Assisted Support, you see the information shown on this page:

You can enable or disable anonymous (unauthenticated) users, controlling access to particular Web sites. This is probably most significant with the http: //companyweb SharePoint site anonymous users won t be able to access the site even when you give them permission within Windows SharePoint Services unless you enable anonymous access in Internet Information Services. To enable or disable anonymous access to a Web site or virtual directory, complete the following steps: 1. Open the Server Management console, expand the Advanced Management container, and then expand Internet Information Services. 2. Expand the SBSSRV (local computer) container (assuming your server is named SBSSRV), select the Web Sites container, right-click the Web site or virtual directory with which you want to work, and then choose Properties from the shortcut menu.

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3. Click the Directory Security tab, and then click Edit in the Authentication And Access Control section of the dialog box. 4. In the Authentication Methods dialog box (Figure 18-7), select or clear the Enable Anonymous Access check box depending on whether you want to allow or prohibit anonymous access.

Figure 18-7.

5. Use the Authenticated Access section of the dialog box to control which methods are available for client authentication. These methods are used when anonymous access is disabled, or when the NTFS permissions on the folder storing the content don t give Read permissions to the Domain Users group. Click OK when you re finished. More Info See the Under the Hood sidebar Anonymous Access and NTFS Folder Permissions, appearing later in this chapter, for more information about how anonymous access works. Security Alert Integrated Windows Authentication and .NET Passport Authentication are the only authentication methods that don t have significant security problems. .NET Passport Authentication is complex and outside the scope of this book. Digest Authentication, although secure over the network, requires that passwords be stored in plaintext unencrypted form on the Windows Small Business Server computer; and Basic Authentication sends passwords in clear text (unencrypted form) over the network.

7. 8. If prompted to do so, enter the requested information, select the I accept the License Agreement for the use of this site check box, and then click Submit. The Microsoft Online Assisted Support page opens:

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Under the Hood Anonymous Access and NTFS Folder Permissions Anonymous access is controlled using the IUSR_SBSSRV user account (where SBSSRV is the name of the Windows Small Business Server computer), which is a member of the Guests and Domain Users groups. To determine whether anonymous users can access a folder with NTFS permissions applied, right-click the folder in Windows Explorer, choose Properties from the shortcut menu, and then click the Security tab and look for the Users or Domain Users groups. To explicitly check on IUSR_SBSSRV permissions, click Advanced, click the Effective Permissions tab, and then click Select. In the Select User, Computer, Or Group dialog box, type IUSR_SBSSRV (where SBSSRV is the NetBIOS name of the Windows Small Business Server computer), and then click OK. This displays the Effective Permissions for anonymous Web site users, as shown in Figure 18-8.

Figure 18-8.

When you run the Configure E-mail and Internet Connection Wizard, the Web Server Certificate page lets you create a new self-signed certificate used to authenticate the Web server for Secure Sockets Layer (SSL) communication, or you can use an existing certificate obtained from a trusted Certificate Authority (such as Verisign or a locally installed CA). Rerunning the wizard is the easiest way to change the certificate used by Internet Information Services, but doing so is cumbersome for viewing and choosing certificates, and the wizard can t create certificate requests to send to commercial or locally hosted CAs. For

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9. Click Ask a Microsoft Support Professional for help. The next page prompts you to select the product for which you require support. 10. In the drop-down list, click Microsoft Windows XP, and then click Next. 11. If you are prompted to install the Web Response File Transfer Control, click Yes. Tip Your security settings might require your permission for the installation of new controls on your computer. 12. A new Incident Form opens.